Frequently Asked Questions
Where are the products made?
In order to maintain a superior level of quality, all of our products are manufactured in Toronto, Canada. We work diligently with trusted chemists in Canada to develop our own advanced formulas, which allows us to control quality and pricing that ultimately benefit our customers. Local, sustainable, and fair trade are essential principles to the LOOK Organics team.
What is the shelf life of your products?
How do you preserve your products without the use of synthetic preservatives?
We choose to use high-quality ingredients with specific combinations to extend the shelf lives of our products, and when needed we add natural preservatives such as Vitamin E.
Do you do animal testing?
Are your products organic?
Why is the colour of my order different from my last purchase or from the picture?
How should I store my products?
What is your return policy?
If you are unsatisfied with your order in any way, please contact us at with your order number and question or concerns so we can resolve the problem as quickly as possible.
Any other questions? Don’t hesitate to email us at firstname.lastname@example.org