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Frequently Asked Questions

Where are the products made?

In order to maintain a superior level of quality, all of our products are manufactured in Toronto, Canada. We work diligently with our trusted chemists to develop our own advanced formulas, which allows us to control quality and pricing that ultimately benefit our customers. Local, sustainable, and fair trade are essential principles to the LOOK Organics team.

 

What is the shelf life of your products?
Due to the organic nature of our products and the absence of synthetic preservatives, we recommend all of our products to be used within 12 months of opening. 

 

How do you preserve your products without the use of synthetic preservatives?
Our products are made in small batch and are only available to purchase online - which is why we don't believe in adding in harsh preservatives.

We choose to use high-quality ingredients with specific combinations to extend the shelf lives of our products, and when needed we add natural preservatives such as Vitamin E. 

 

Do you do animal testing?
Absolutely not! We believe in a cruelty-free world where no animal has to suffer to conduct archaic product testing.

 

Are your products organic?
Yes! We are USDA Organic certified and only use the highest quality organic products.

 

How should I store my products?
There is no need to keep the products in the refrigerator, but we highly recommend that they are stored out of direct sunshine.

 

What is your return policy?

At LOOK Organics, we aim to set ourselves apart by raising awareness with our standards.

We intend to encourage conscious consumerism. We want to raise awareness of the environmental consequences of sending back returns. Almost all returned items, for all industries, are discarded into landfills. Each returned package also leaves a trail of emissions, contributing to worsening our air quality.

We are doing our part to respect our farmers and our planet, and for these reasons, we do not offer returns on our opened products.

If you experience sensitive skin or have a history of allergic reactions, please be sure to test our skincare products on a small area a couple of days before using them. If you have sensitive skin, please email us before purchasing at hello@lookorganics.com, and we are more than happy to help you determine if our products are a good fit for you.

We always recommend thoroughly reading our ingredient lists before purchasing our products. LOOK Organics is not responsible if skin reactions to our products occur.

If you have ordered the wrong product, and wish to return it, you can do so by shipping the product within 30 days to:

54 Carnforth Rd
Toronto ON M4A 2K7

Please make sure to include the purchase receipt. Once your return is received unopened and in its original packaging, we will send you an email to notify you, and a refund will be processed. Shipping costs are the responsibility of the customer.

Any other questions? Don’t hesitate to email us at hello@lookorganics.com

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